Our Difference

PEOPLE

ServiceMaster Restore of Durham is an IICRC Certified Firm, and we ensure that each Estimator and Crew Chief is current with their individual IICRC certifications.  This experience enables us to facilitate the challenging needs of the disaster restoration industry in the most professional manner.

We have senior staff and technicians with extensive experience and training in Water and Fire & Smoke Restoration.

ServiceMaster Restore of Durham employees are professionally trained through various certification programs and abide by the safety rules of the industry.

PROCESSES

As a leading provider of disaster restoration services for residential and commercial customers, our proprietary processes and equipment enable us to respond quickly and effectively. Whether you have experienced a flood, fire or severe weather damage to your property, processes for recovery are clearly defined once the property is assessed. You can be assured that a complete and thorough plan of action will be outlined and executed. Let us restore your property, and your peace of mind.

Products

Whether you have experienced a fire, flood or other disaster in your home or business, we provide safe, effective, quality products designed to clean, sanitize and deodorize your property and its contents.

We strive to be a leader in understanding the environmental, health and safety issues of the products and methods we use by staying abreast of scientific research and trends in new product development.

TECHNOLOGY

ServiceMaster Restore of Durham utilizes the most advanced technologies to continually improve our service and our communication with our customers.

Cutting-edge technology means superior service. When home and business owners experience disaster, anxiety naturally runs high and the safety and restoration of their personal items take on extreme importance. We want customers to feel confident about the safety and security of their personal items. That is why we have raised the bar by providing proprietary technology to automate data collection and communications in the field. These standards are unsurpassed in the industry and include training, service protocols, system integration and claim documentation.

RESTORE 365 – OUR LATEST TECHNOLOGICAL INNOVATION

Restore 365, developed with Next Gear Solutions, provides a streamlined system to monitor all jobs real-time, allowing us to focus on what matters most – restoring homes and lives back to normal.

Restore 365 allows ServiceMaster Restore of Durham to:

  • Accept and manage claims in real-time, in a fully mobile environment.
  • Integrate with estimating and accounting software.
  • Access data anywhere, anytime in a cloud-based environment, providing greater transparency to insurance partners.
  • Provide better information to policyholders as a claim proceeds.
  • Manage capacity and improve response times in major weather and catastrophic events.
  • With ServiceMaster Restore of Durham, you'll enjoy a smoother and swifter restoration process reducing cycle time and claim costs. When it's time for Restoration services, Water Mitigation, Content Inventory & Packout, and more...

TELLSERVICEMASTER (CUSTOMER SATISFACTION SURVEY SYSTEM)

At ServiceMaster Restore of Durham, we are committed to being our very best, so we ask you, our customer, to tell us regularly how we are doing. Our TellServiceMaster system, powered by Listen 360, uses the latest technology to get your feedback on our performance. The system is designed so that we can review individual customer feedback as well as our overall performance.